Charles P. Hauger

chauger@indian.vinu.edu
401 Johnson St.
P.O. Box 125
Monroe City, IN 47557
(812) 743-5247

OBJECTIVES Client Computer and Software Support, LAN Administration and Support

COMPUTER SKILLS

• Languages: COBOL, C++, Visual Basic, PowerBuillder, HTML
• Systems: Windows, Windows 95, Windows NT 4.0 Workstation, DOS, UNIX, Macintosh, CMS, IMS, VMS
• Network: Windows NT, Lotus Notes 4.6, Novell NetWare 3.11/4.1, Banyan Vines, FTP, Telnet, E-Mail
• Security: IronClad, WinShield, WatchDog, Fortres101, FullArmor, KeyServer, PC-RDist
• Anti-Virus: McAfee Vshield, McAfee Scan, Norton Anti-Virus, Fprot
• Applications: MS-Office, Novell PerfectOffice Pro, Corel WordPerfect Suite, Lotus SmartSuite, PageMaker, Excelerator, ESP, NetScape, Various Internet Apps

WORK EXPERIENCE

Academic Computer Specialist, Vincennes University, Shake Learning Resource Center, Vincennes, Indiana

January 1997 – Present

• E-Mail/Network Administrator: Responsible for the administration of NT 4.0 computer server and Lotus Notes Mail Server on campus. Install network software, add, delete, and maintain user accounts.
• Training/Assessment: Providing workshops on Windows, Win95,Microsoft Office 97, the Internet, the World Wide Web, and other desktop applications which support the computer needs of University faculty, staff, and students. Providing assistance to the university's computerized assessment testing program.
• Client Consultant: Maintaining a help desk to assist faculty and staff with computer related problems with DOS and Windows software supported by the campus, and general PC usage. Provide software and network support to Faculty, Staff, and Students at Vincennes. This includes software installations, troubleshooting, and general instruction for operation of software packages. Providing assistance to faculty in reviewing, evaluating, and adapting educational computer software.
• Software Testing: Provide initial testing of security and applications software packages for vendors in order to evaluate these packages for use in the Lab environment. Evaluate a variety of word-processing, spreadsheet, database, presentation, and Internet software for possible network distribution. Also evaluate tracking software for internal use.
• Lab Coordinator: Responsible for the maintenance and efficiency of th Shake LRC Lab as well as the supervision of student employees. Ensuring all software and hardware is functioning properly.

Microcomputer/Network Consultant, Indiana State University, Academic Computing and Networking Services, Terre Haute, Indiana

October 1995 - January 1997

• Client/Help Desk Consultant: Provided software and network support to Faculty, Staff, and Students at ISU. This included software installations, troubleshooting, and general instruction for operation of software packages. Provided initial and second tier telephone help support for clients, tracked calls using an automated Help Desk support system.
• Network Administrator: Was responsible for the administration of multiple Novell computer servers in a campus environment. Installed network software, added, deleted, and maintained user accounts..
• Software Testing: Evaluated a variety of word-processing, spreadsheet, database, presentation, and Internet software for possible network distribution.
• Lab Coordinator: Responsible for the maintenance and efficiency of multiple student computing facilities in a campus environment. Ensured all software and hardware wass licensed, secure, and functioned properly.
• Help Desk Consultant: Provide initial and second tier telephone help support for clients, tracking all calls using an automated Help Desk support system

Junior Consultant/Programmer Management Information Disciplines, Indianapolis, Indiana

June 1995 - October 1995

• Completed COBOL Training course
• Participated in C++ and PowerBuilder Training
• Designed and wrote COBOL code for Insurance Co. programs
• Tested programs in pre-production phase
• Performed daily maintenance on existing programs

Student Network and Computing Consultant Indiana State University Computer Center, Terre Haute, Indiana

August 1993 - May 1995

• Installed software onto network servers and network nodes
• Assigned users to networks
• Created DOS batch files to run network software
• Troubleshot server and network node malfunctions
• Interacted with software vendors and help desk engineers
• Maintained multiple networks
• Responded to various queries on software and network functions

Russian Signals Intelligence Cryptologic Analyst U.S. Army Intelligence and Security Command

August 1983 - July 1992

750th Military Intelligence Battalion, Misawa, Japan

• Performed duties as Senior Mission Analyst
• Designed intensive classified analysis system
• Maintained File and Print Server
• Participated as an assistant COMPUSEC NCO
• Installed software on File Server and Client machines
• Managed mission analysis team of 7 individuals
• Supervised 9 personnel as Assistant Squad Leader
• Performed duties as Awards Non-Commissioned Officer

714th Military Intelligence Battalion, Augsburg, Germany

• Maintained Multimedia databases
• Developed classified analysis projects
• Assisted with Computer Security on Secure E-mail over a WAN system
• Conducted Intelligence briefings for multinational government agencies
• Managed mission analysis team of 13 individuals
• Supervised 7 personnel as Assistant Squad Leader
• Co-authored a Mission Analysis/Reporting Guide

311th Military Intelligence Battalion, Ft. Campbell, Kentucky

• Performed Duties as Analytical Team Leader
• Developed and maintained classified database system
• Maintained accountability for over $1,000,000 worth of equipment

EDUCATION

Bachelor of Science: May, 1995

Major: Management Information Systems

Major GPA: 3.75/4.0 scale

Cumulative GPA: 3.39/4.0 scale

Indiana State University, Terre Haute, Indiana

ADDITIONAL SKILLS

• Government Trained Russian Linguist
• Knowledge of German & French
• Top Secret SCI Security Clearance while in Military
• Extensive knowledge of European & Japanese cultures

REFERENCES Available upon request