Charles P. Hauger
haugerc@kinetra.com
6139 D Robin Run
Indianapolis, IN 46254
(317) 298-4250
OBJECTIVES Position that will allow me to take advantage of my computer knowledge and skills while
working with people.
COMPUTER Languages: COBOL, C++, Visual Basic, PowerBuilder, HTML, JavaScript, PHP3, MSQL
SKILLS Systems: Windows, Windows 95, Windows NT 4.0 Workstation, DOS, UNIX, Macintosh, CMS, IMS, VMS
Network: Novell NetWare 3.11/3.12, NT 4.0 Server, Mercury Mail, Lotus Notes
OfficeVision
Security: IronClad, WinShield, WatchDog, Fortres101, Winlock, Ghost, PCR-Dist
Anti-Virus: McAfee Vshield, McAfee Scan, Norton Anti-Virus, Fprot
Applications: MS-Office 97, Corel WordPerfect Suite, Lotus SmartSuite 96,
PageMaker, MS-FrontPage
Internet: Netscape, MS-Explorer, FTP, Telnet, E-Mail
WORK Technical Consultant
EXPERIENCE Healtheon WebMD (Formerly EDS / Kinetra LLC), Indianapolis, Indiana
April 1999 - Present
-Client Consultant: Provide software and network support to Physicians, clinics
and hospitals within Central Indiana. This includes installation, troubleshooting,
and general instruction for operation of EDS/Kinetra LLC, proprietary software.
-Local Market NT Administrator: Perform daily routine administration to
local NT server and workstations.
-Local Market Computer Trainer: Provide hands-on training for co-workers on
Windows, Internet, and Mainframe applications.
-Humana Applications Trainer:
Provide hands-on training in a classroom environment for end-users on
the usage of the proprietary software with Humana application add-ons
Technical Support Specialist
Project INSPIRE, INCOLSA Indianapolis, Indiana
September 1998 - April 1999
-Client Consultant: Provide software and network support to individuals within the
state of Indiana. This includes troubleshooting, general instruction for operation of
INSPIRE and general Help Desk type questions.
-NT Administrator: Perform daily routine administration to NT server, which serves as
one of many web servers.
Academic Computer Coordinator
Vincennes University, Shake Learning Resource Center, Vincennes, Indiana
January 1997 - August 1998
-Mail Administrator: Provided primary support and administration for the
University's Student E-Mail Server. Utilize internet and PC based E-Mail
capabilities using Lotus Notes 4.6 Messaging Service and the Domino Web
Server with ThiNet Client and the Lotus Notes Client.
-Network Administrator: Was responsible for the administration of Novell
3.12 and NT 4.0 computer servers. Install network software, add, delete, and
maintain user accounts.
-Training/Assessment: Provided workshops on DOS, Windows3.1/95,
Microsoft Office, the Internet (E-Mail and the World Wide Web), and other
desktop applications which support the computer needs of University faculty,
staff, and students. Providing assistance to the University's computerized
assessment testing program.
-Client Consultant: Provided software and network support to Faculty, and
Staff. This includes software installations, troubleshooting, general instruction
for operation of software packages and general Help Desk type questions.
-Software Testing: Provided initial testing of security and applications software
packages for vendors in order to evaluate these packages for use at the LRC.
-Lab Coordinator: Was responsible for the maintenance and efficiency of multiple student
computing facilities in a campus environment. Ensuring all software and hardware is
licensed, secure, and functioning properly.
Microcomputer/Network Consultant
Indiana State University, Academic Computing and Networking Services,
Terre Haute, Indiana
October 1995 - January 1997
-Network Administrator: Was responsible for the administration of multiple Novell computer
servers in a campus environment. Installed network software, added, deleted, and maintained
user accounts.
-Software Testing: Evaluated a variety of word-processing, spreadsheet, database, presentation,
and Internet software for possible network distribution. Tested various Help Desk software
applications for possible implementation within the University.
-Training/Assessment: Assisted in workshops, which provided training on DOS, Windows3.1
Windows 95, and Microsoft Office
-Client /Help Desk Consultant: Provided software and network support to Faculty, Staff, and
Students at ISU. This included software installations, troubleshooting, and general instruction
for operation of software packages
-Provided initial and second tier telephone help support for clients, tracked calls using an
automated Help Desk support system.
-Lab Coordinator: Responsible for the maintenance and efficiency of multiple student computing
facilities in a campus environment. Ensured all software and hardware was licensed, secure, and
functioned properly.
Junior Consultant/Programmer
Management Information Disciplines, Indianapolis, Indiana
June 1995 - October 1995
-Completed COBOL Training course
-Participated in C++ and PowerBuilder Training
-Designed and wrote COBOL code for Insurance Co. programs
-Tested programs in pre-production phase
-Performed daily maintenance on existing COBOL programs
Student Network and Computing Consultant
Indiana State University Computer Center, Terre Haute, Indiana
August 1993 - May 1995
-Installed software onto network servers and network nodes
-Assigned users to networks
-Created DOS batch files to run network software
-Troubleshot server and network node malfunctions
-Interacted with software vendors and help desk engineers
-Maintained multiple networks
-Responded to various queries on software and network functions
Russian Signals Intelligence Cryptologic Analyst
U.S. Army Intelligence and Security Command
August 1983 - July 1992
750th Military Intelligence Battalion, Misawa, Japan
-Performed duties as Senior Mission Analyst
-Designed intensive classified analysis system
-Maintained File and Print Server
-Participated as an assistant Computer Security (COMPUSEC) NCO
-Installed software on File Server and Client machines
-Managed mission analysis team of 7 individuals
-Supervised 9 personnel as Assistant Squad Leader
-Performed duties as Awards Non-Commissioned Officer
714th Military Intelligence Battalion, Augsburg, Germany
-Maintained Multimedia databases
-Developed classified analysis projects
-Assisted with Computer Security on Secure E-mail over a WAN system
-Conducted Intelligence briefings for multinational government agencies
-Managed mission analysis team of 13 individuals
-Supervised 7 personnel as Assistant Squad Leader
-Co-authored a Mission Analysis/Reporting Guide
311th Military Intelligence Battalion, Ft. Campbell, Kentucky
-Performed Duties as Analytical Team Leader
-Developed and maintained classified database system
-Maintained accountability for over $1,000,000 worth of equipment
EDUCATION Bachelor of Science: May 1995
Major: Management Information Systems
Major GPA: 3.75/4.0 scale
Cumulative GPA: 3.39/4.0 scale
Indiana State University, Terre Haute, Indiana
Windows 95 Support Course - Datatech (1996)
Lotus Notes Client Course - Whittman-Hart (1997)
SA1 Lotus Notes Admin Course - Whittman-Hart (1998)
Excel Intermediate Course - Micro Computer Solutions (1998)
Various Computer Seminars and Workshops (1995-1998)
ADDITIONAL Government Trained Russian Linguist
SKILLS Knowledge of German & French
Top Secret SCI Security Clearance while in Military
Extensive knowledge of European & Japanese cultures