Young motivated Information Technology professional, with strengths in communication, leadership, and problem solving. Works well in a team and individual environments and is able to deal with diverse personalities. Very thorough and detailed in projects both big and small.
Professional Experience
| General Housewares Corp., Terre Haute, IN |
Jan. 2000 to July 2000
|
| · Identified and resolved hardware and software problems on networked workstations. | |
| · Identified and resolved network printing problems on workstations and servers. | |
| · Upgraded workstations running Windows 95/98 and Windows NT 4.0 | |
| · Migrated 296 Exchange mailboxes to a new server, organization and site using Microsoft Server Migration Wizard. |
| Indiana State University, Terre Haute, IN |
1998-Present
|
| · Speak with users over the phone to consider the problem | |
| · Diagnosed and resolved problems over the phone. | |
| · Update Help Desk database. (Action Request Remedy) |
| Operating Systems | |
| · Windows 95/98 | · Windows NT 4.0 |
| · Windows 2000 Professional | · RedHat Linux 6.x |
| Office Suites | |
| · Microsoft Office 97 Professional | · Microsoft Office 2000 Premium |
| E-mail Clients | |
| · GroupWise 5.5 | · Outlook 97/98/2000 |
| · Outlook Express 4/5 | · Pegasus Mail 2.x |
| · Netscape Messenger 4.x | · Eudora |
| Graphics Packages | |
| · Adobe Photoshop 4/5.x | · Macromedia Fireworks 2/3 |
| HTML Packages | |
| · Microsoft Frontpage 98/2000 | · Macromedia Dreamweaver 2/3 |
| · Netscape Composer | · HTML Programming |
| Internet Applications | |
| · Internet Explorer 4.x/5.x | · Netscape Communicator 4.x |
| · CuteFTP 2+ | · WS_FTP |
| · Telnet |
Education and Certifications
| Indiana State University | 1997 - Present |
| · GPA: 3.2 | |
| · Data Communications (TCP/IP and Networking Essentials). | |
| · Software Engineering (Software life development). | |
| · Data Structures (Data storage systems, structures, allocation and collection). | |
| · Structure Design (Structure programming, top-down design, using C/C++). | |
| · Logic (Resolution, Semantic Tableau, and Natural Deduction). | |
| · Web Administration (HTML, JavaScript (client), VBScript (server), and ASP). | |
| · Unix/Linux Administration (Install, network, troubleshoot Red Hat and Caldera Linux. Install and setup X-Windows and Samba). |
| Brainbench Certified Professional |
| · Computer Technician | |
| · Windows 95 Administrator | |
| · Windows 95 Power User | |
| · Windows 98 Administrator | |
| · HTML Programmer |